感謝您在「woomean 物鳴」購買,而為了維護您的權益，請仔細閱讀並留意下列注意事項，如有任何問題，都歡迎您官網留言客服, 客服會儘快為您處理的！期待您能感受到我們的用心＆擁有美好的購物體驗
Thank you for purchasing at "woomean", and in order to protect your rights, please read carefully and pay attention to the following precautions. If you have any questions, please leave a message on the official website to customer service, and customer service will deal with it for you as soon as possible! Hope you can feel our attentiveness & have a wonderful shopping experience
七天鑑賞期退換貨說明
Return and exchange instructions for the seven-day appreciation period
- 依據消費者保護法規定，消費者均享有商品到貨七天鑑賞期之權益，逾期恕不受理。
According to the provisions of the Consumer Protection Law, consumers are entitled to a seven-day appreciation period after the arrival of the goods.
- 請留意「鑑賞期≠試用期」，本站所售消耗性商品(保養品)皆附試用品，開封正品前請先使用試用品測試產品適不適合您的肌膚，由於保存及安全問題，若商品拆封或已使用，即代表確認並同意完成購買此商品，即不適用於七天鑑賞期，即此商品已不適用退換貨服務。
Please note that "appreciation period ≠ trial period", consumable products (care products) sold on this site are all included with trial products, please use the trial products to test whether the product is suitable for your skin before opening the genuine product. Due to storage and safety issues, if the product is Unpacking or already used, it means confirming and agreeing to complete the purchase of this product, that is, it does not apply to the seven-day appreciation period, that is, this product is no longer eligible for return and exchange services.
- 七天鑑賞期計算方式：
The calculation method of the seven-day appreciation period:
【便利商店】為取件當日算第一天。
【Convenience Store】It is the first day on the day of pickup.
【宅配快遞】為簽收當日算第一天（不論簽收者是否為購買者本人、大樓管理員、家人代收等等)。
[Home Delivery Express] is the first day on the day of receipt (regardless of whether the signer is the purchaser himself, the building administrator, the family member, etc.).
- 七天鑑賞期內：正品產品未使用,封膜完整情況下,每張訂單提供乙次退換貨服務(寄送運費不退還，若是免運活動,需負擔黑貓寄回費用)，試用品不須寄回。為避免爭議發生，寄回前請確實驗收商品再行退貨。
During the seven-day appreciation period: if the genuine product is not used and the sealing film is intact, one return and exchange service is provided for each order (the shipping fee will not be refunded. must be sent back. In order to avoid disputes, please check the goods before returning them.
※若您已收到紙本發票，退貨時請連同「購物發票」一併退回。
※If you have received a paper invoice, please return it together with the "shopping invoice" when returning it.
- 7天鑑賞期內退貨退費範例:
Example of return and refund within the 7-day appreciation period:
範列 Fan column
一般訂單退貨: $880+$200運費 =$1080 退貨寄回不需付運費,但款會扣除$200原單運費,退$880
Returns for general orders: $880+$200 shipping fee = $1080 No shipping fee is required for return shipping, but the original shipping fee of $200 will be deducted, and $880 will be refunded
免運訂單退貨: $1680+$0運費=$1680 退貨寄回需自費指定黑貓快遞寄至倉儲,退$1680。因避免物流暴力損壞, 來回物流均指定黑貓,消費者免對寄回損壞負任何責任。
*以上金額為範列,依實際交易金額為準。
Free shipping order return: $1680+$0 shipping fee = $1680 If the return is returned, it needs to be sent to the warehouse by designated black cat express at your own expense, and $1680 will be refunded. In order to avoid violent damage in logistics, black cats are designated for round-trip logistics, and consumers are exempt from any responsibility for return damage.
*The above amount is an example, and the actual transaction amount shall prevail.
- 超過七天鑑賞期: 恕無法受理退換貨
More than seven days appreciation period: Returns and exchanges will not be accepted
無法受理退換貨因素,即使7天鑑賞期內
Returns and exchanges cannot be accepted, even within the 7-day appreciation period
- 若商品發生因安裝或不當使用、拆卸等人為因素所致之損毀、磨損、刮傷、髒污、包裝破損不完整之情況。
If the product is damaged, worn, scratched, dirty, or incompletely packaged due to human factors such as installation or improper use or disassembly.
- 配件丟失、使用或已修改加工。
Parts are missing, used, or have modified machining.
- 非等值商品換貨，恕不受理。
Exchanges of non-equivalent products will not be accepted.
- 不在本網站購買(例. 團購、店面銷售)的交易，無法進行退換貨
Transactions that are not purchased on this website (eg. group purchases, store sales) cannot be returned or exchanged
退貨前請檢視 Please check before returning
聯絡客服人員 → 確認可換貨 → 準備完整商品,包裝及發票 → 由客服告知退貨地址回收。
Contact the customer service staff → confirm the exchangeable goods → prepare the complete product, packaging and invoice → the customer service will inform the return address for recycling.
退換貨方式 Return method
- 【換貨】我們會使用〔宅配交換件〕即物流司機會帶著新包裹到您府上與您交換欲換貨的商品，麻煩先將商品妥善包裝完成,並依照指示填寫快遞單交予同快遞員寄回。若無法當場交快遞員請依客服指示寄回。
Exchange] We will use [Home Delivery Exchange], that is, the logistics driver will bring a new package to your house to exchange the goods you want to exchange with you. Please package the goods properly first, and fill in the express form according to the instructions and submit it to the same express staff sent back. If you cannot deliver it to the courier on the spot, please send it back according to customer service instructions.
- 【退貨】因商品尺寸不一,物流方式不同,請依客服指示辦理。
【Return】Because of different product sizes and different logistics methods, please follow the instructions of customer service.
退款說明 Refund instructions
待完整退貨商品及發票抵達「woomean 物鳴」商品驗貨中心約3～5個工作天（不含例假日），我們會儘速為您處理退款事宜。
It will take about 3 to 5 working days (excluding holidays) for the complete returned products and invoices to arrive at the "woomean Wuming" product inspection center, and we will process the refund for you as soon as possible.
- 若您使用的付款方式為：便利商店取貨付款、宅配貨到付款、ATM轉帳匯款、超商條碼繳費， 再麻煩您提供指定退款帳戶，退款完成會通知您，若退款帳戶非國泰世華，則退款的款項會再多扣15元銀行手續費。
If the payment method you use is: convenience store pick-up payment, home delivery cash on delivery, ATM transfer remittance, supermarket barcode payment, please provide the designated refund account, and you will be notified when the refund is completed. If the refund account is not Cathay Pacific Shihua, the refunded amount will be deducted an additional 15 yuan bank fee.
- 若您使用的付款方式為：信用卡一次付清，則我們會直接幫您做線上退刷，再麻煩留意下期
If the payment method you use is: one-time payment by credit card, we will directly help you to do the online refund, please pay attention to the next payment.
